At a’Mar Boutique, we want you to feel confident shopping with us. Please read our Returns & Refunds Policy before placing an order.
This policy operates alongside your rights under the Australian Consumer Law (ACL).
1. Change-of-Mind Returns
If you change your mind about a purchase, select the wrong size or decide that an item is not right for you, a’Mar Boutique offers exchanges or store credit only, subject to the conditions below.
- Return requests must be submitted within 7 days of receiving your order.
- Items must be unworn, unwashed and in their original saleable condition, with original tags attached where applicable.
- Items must not show signs of use, damage caused after delivery, perfume, makeup or other stains.
- You must provide your order number or proof of purchase.
- Exchanges are subject to stock availability.
- If the requested replacement is unavailable, we will contact you to discuss available options.
Store credit issued under this voluntary change-of-mind policy will be valid for 3 months from the date of issue.
For change-of-mind requests, customers are responsible for return postage costs, unless we agree otherwise.
Please contact us before sending an item back. Unauthorised returns may take longer to process.
2. Items Not Eligible for Change-of-Mind Exchanges or Store Credit
Change-of-mind exchanges or store credit may be declined where an item does not meet the conditions above.
Any exclusions for particular product categories, such as intimate apparel, must be clearly disclosed before purchase.
These exclusions do not affect your rights under the Australian Consumer Law if an item is faulty, incorrectly supplied or otherwise fails to meet a consumer guarantee.
3. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, incorrect or not as described, please contact us at [email protected] as soon as reasonably possible.
Please include:
- Your order number.
- A description of the issue.
- Photographs, where helpful.
We will assess the issue and explain the available remedy in accordance with the Australian Consumer Law.
Depending on the nature and seriousness of the problem, you may be entitled to a repair, replacement, refund or another remedy.
We will not require store credit or an exchange where the law entitles you to a refund or another remedy instead.
If a return is required for a valid consumer-guarantee claim, we will arrange or reimburse reasonable return costs where required by law.
4. Refund Processing
Where a refund is approved or required by law, we will explain the process and arrange the refund within the applicable timeframe.
Where practicable, refunds for online orders will be returned to the original payment method, subject to the payment provider’s processes.
The time it takes for funds to appear in your account may depend on your bank or payment provider.
Store credit offered for a change of mind is different from a refund required under the Australian Consumer Law.
5. How to Request a Return
Please email [email protected] with the subject line Return Request – [Order Number].
Include your order number, the item you wish to return and the reason for your request.
Please wait for our instructions before sending any item back.
6. Contact Us
a’Mar Boutique
Email: [email protected]
Website: www.boutiqueamar.com
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.