Thank you for shopping with a’Mar Boutique.
We currently deliver orders to addresses within Australia only.
1. Shipping Destinations
We ship to eligible delivery addresses within Australia.
We do not currently offer international shipping.
2. Shipping Costs
Shipping costs are calculated or displayed at checkout based on the available delivery options and the details of your order.
The applicable shipping charge will be shown before you complete your purchase.
Shipping fees: We offer free standard shipping on orders over AUD $200 within Australia.
For orders under AUD $200, shipping fees are calculated based on the size, weight and destination of the parcel, using the applicable Australia Post rates. Shipping costs will be displayed at checkout before payment is completed.
All orders are shipped using Australia Post’s available shipping services.
Please note that free shipping applies to eligible orders with a total value exceeding AUD $200, after any applicable discounts.
3. Order Processing Times
Orders are processed during our normal business operating days.
Our usual order-processing timeframe is 1-3 business days, excluding any stated public holiday closures or other disclosed exceptions.
Processing time is separate from the delivery time charged by the carrier.
We will contact you if we become aware of an issue that materially affects your order.
4. Estimated Delivery Times
Standard shipping (Australia Post Parcel Post): Approximately 2–6 business days from dispatch within Australia.
Delivery timeframes are estimates provided by Australia Post and may vary depending on the delivery address, public holidays, peak periods and circumstances beyond our control.
Please note that order-processing time is additional to the delivery timeframe. Orders are usually processed within 1–3 business days before dispatch.
Delivery estimates may vary depending on the destination, carrier operations, public holidays, weather and other circumstances outside our reasonable control.
We will not represent an estimate as a guaranteed delivery date unless expressly stated.
5. Tracking
Where tracking is available, tracking details will be provided using the contact information supplied with your order.
Please check your email, including your junk or spam folder, for dispatch notifications.
6. Incorrect Delivery Details
Customers are responsible for providing accurate and complete delivery information at checkout.
If you notice an error, contact us promptly at [email protected].
We will try to assist with corrections before dispatch, but changes may not be possible after an order has been processed or handed to the carrier.
Additional charges or delivery delays may arise where a carrier permits an address change or redirection.
This does not affect any rights you may have under applicable law.
7. Delayed, Missing or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at [email protected] with your order number.
We will review the available tracking information and liaise with the carrier where appropriate.
If an order is lost, not delivered or otherwise affected by a problem for which a’Mar Boutique is responsible under applicable law, we will work with you to provide an appropriate resolution.
We will assess delivery issues individually and will not use this policy to exclude any rights you have under the Australian Consumer Law.
8. Incorrect or Damaged Deliveries
If you receive the wrong item or your order arrives damaged, contact us at [email protected] and provide your order number and photographs where helpful.
We will assess the issue and arrange an appropriate resolution in accordance with our Returns & Refunds Policy and the Australian Consumer Law.
9. Contact Us
For shipping enquiries, please contact:
a’Mar Boutique
Email: [email protected]
Website: www.boutiqueamar.com
We appreciate your support and thank you for shopping with a’Mar Boutique.